Services

The human touch point—enabled through the convenience and the immediacy of the telephone—is a critical component in building 1:1 relationships and qualifying leads in the complex B2B sales environment. That’s why we have invested in the infrastructure and professional development necessary to make B2B telemarketing and telesales a core competency at DMP.

You can count on DMP teleservices to deliver your unique value proposition in a manner that optimizes results while minimizing client time, effort and budget. Our process can include script development, integration of messaging with other marketing media, call center tools, staff training and reporting—each customizable to your individual requirements. Results are instantly captured in our proprietary LeadCenter system, which integrates multiple touch points and media into a single view of the client’s strategic plan.

DMP’s call center employees are professional listeners and B2B communicators who benefit from extensive training including a firm grounding in our clients’ businesses and direct marketing best practices. They’re adept at navigating the enterprise and dealing with high-level decision-making executives, as well as their gatekeepers and admins. As an ongoing standard operating procedure, all representatives are routinely monitored and coached for continuous improvement. This results in the highest quality and productivity levels for each client.

Direct Marketing Partners provides outbound, inbound and blended IB/OB call center services. Depending on your requirements, programs can range from a simple one-touch outbound calling tactic to clean, build or qualify your list, to a targeted lead generation tele-prospecting multi-touch program with complete ROI tracking. Dedicated, multi-rep teams can be trained to provide cost-effective service for long term campaigns. DMP’s contact tools and tracking data are compatible with all CRM/SFA tools for smooth integration. Learn more.